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🛡️
Sleep soundly. We have got your product covered.
Maintenance & Support
Round-the-clock monitoring, security patching, dependency updates, performance tuning, and a dedicated support channel. We treat your live product like our own.
< 2 hours
Critical Response SLA
3.4 hours
Avg Resolution Time
96%
Client Retention
200+ / yr
Incidents Prevented
What's included
✓
24/7 uptime and error-rate monitoring✓
SLA-backed response times (< 2h for critical)✓
Security patches and CVE fixes within 24h✓
Dependency and framework upgrades✓
Monthly performance and security reports✓
Dedicated Slack / WhatsApp support channel✓
Quarterly architecture review✓
Backup verification and DR drillsHow it works
01
Onboarding
We audit your codebase, infrastructure, and runbooks. You are onboarded in 3 business days.
02
Monitor
Automated alerts for downtime, elevated error rates, and performance degradation.
03
Respond
Incidents triaged and resolved within SLA. You receive a post-mortem for every P1.
04
Improve
Monthly review meeting with proactive recommendations to prevent future incidents.
🏆 Client success story
"Zero downtime for a platform handling ₹2Cr/day in GMV"
An e-commerce platform previously saw 4–6 outages a month during peak sales. After onboarding to our retainer, we identified and fixed three latent race conditions, implemented a proper circuit-breaker pattern, and set up chaos testing. Result: 14 months and counting with zero P1 incidents.
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Maintenance & Support
Frequently asked questions
Do you maintain products built by other agencies?
Yes — it is actually one of our most common scenarios. We'll document and stabilise whatever we inherit.
What is included in the monthly report?
Uptime, error rates, performance trends, security vulnerability scan, and a list of improvements made.
Can we cancel anytime?
Yes — 30-day notice period. No lock-in beyond that.